A site dedicated to providing credit unions with relevant news and information related to security and information technology.
Monday, April 20, 2015
Call Center Threats Grow
With recent headlines focusing on the threats malware poses to financial institution security, less attention has been placed on the information vulnerabilities that exist through call center communication – something experts said mobile technology could help keep at bay.
Call center fraud perpetrated through social engineering has recently taken place in banking call centers, and in these endeavors, fraudsters used stolen credit card information to activate Apple Pay accounts on new smartphones to buy expensive goods.