A site dedicated to providing credit unions with relevant news and information related to security and information technology.
Monday, January 19, 2015
Credit Union Deploys First Video Teller in Idaho
Pioneer Federal Credit Union in Mountain Home, Idaho, has deployed video teller technology to its ATMs, presumably the first financial institution in Idaho to deploy the virtual teller technology. Tellers will be able to use interactive video technology to take control of two new ATMs at the credit union's Boise branch, which recently opened. NCR Corporation of Duluth, Ga., will support the terminals.
Video collaboration and transaction processing can both reduce operating costs by centralizing tellers across multiple branches, while still connecting customers and tellers in a face to face, highly personal engagement. NCR Interactive Teller helps free branch staff to focus on the service needs of customers visiting the branch.
Do you plan to use remote assisted service to bring a unique and efficient banking experience to their customers – without losing that human touch>