Tuesday, July 19, 2011

Transfer to Technology

Don’t think you can afford a top tier online banking platform yet? Consider the alternatives. A recent FMSI study indicates teller labor costs have increased by 64% in the last ten years, while transaction volumes have decreased 31% in the same timeframe as customer preferences changed and new technology options became available.

From online knowledge databases to online banking and remote tellers, technology takes some heat off front line staff, reduces staffing demands, and allows you to focus on a better member experience and streamlined performance with those you do have on the clock.

Read a lot more at: http://www.creditunions.com/article.aspx?articleid=4510&wt.mc_id=II071911

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