Thursday, July 16, 2009

Fiserv Survey Cites Online Banking, Bill Pay Growth

About 80% of American households that have Internet access now use it for online banking, while nearly as many use bill pay.

That’s according to Fiserv Inc.’s ninth-annual consumer billing and payment trends survey, conducted by The Marketing Workshop and Harris Interactive.

The survey’s results were released this week and reflect the habits of the 88.2 million American households that have Internet access, the Brookfield, Wis., company said.

It found that 69.7 million households now use online banking–primarily for balances, histories and transfers–and that 64.4 million pay at least one bill online through their financial institution’s Web site or that of a biller. That’s more than 2 million more households than reported the same last year, Fiserv said.

A video detailing findings from the survey is at

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