Mobile tellers take banking by storm

Since taking the reins as chief information officer for Westpac, Clive Whincup has presided over the launch of the bank’s first iPad application; a trial to turn Android smartphones into contactless payment devices; the introduction of an iPad app to replace printed board papers; a 1000 iPad pilot for bank executives; and a St George innovation that allows payments to be made from a smartphone using only the recipient’s mobile number.

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It’s a fast-moving area: Whincup has been in the role for only nine months.

Payments analyst Edgar Dunn & Co predicts there could be 250 million mobile banking transactions each year in Australia by 2015.

Is your CU ready for the mobile teller phenomenom? Read the article to find out.

How smartphones and tablets are fueling commerce

Smartphones versus tables: which devices are your members using?

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While both smartphones and tablets are being widely used for both in-store and online commerce, the roles of these two types of mobile devices are fairly distinct. A recent Nielsen survey reveals that Smartphones may be more convenient for certain things, while tablets are likely more suited for others.

Check out the results of the survey to learn more about what your members might prefer for their online banking.

Mobile Lifestyle Topic of New CUNA Tech Council White Paper

Credit unions that don’t adapt to the mobile lifestyle of their members stand to lose membership, a new white paper titled The Future of Electronic Account Access: Adapting to the Mobile Lifestyle warns.

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Staff from four credit unions and five technology vendors contributed their thoughts and experience to the paper.

The paper identifies account access options that credit unions need to have now or will soon, including online and mobile banking, respectively. The latest trends also are explored, including the fast-growing use of tablets such as iPads.

The white paper is available free to CUNA Council members and $50 a copy to non-members. Read the article to find the link and to get your copy. View the Rarewire website to learn more about building custom apps.