MSN Money's 3rd annual survey finds which companies, despite tough times, still put customers first -- and which ones seem intent on walking all over them.
MSN Money released its third annual Customer Service Hall of Shame survey results. The results revealed that financial intuitions and telecommunication services keep slipping in the minds of consumers when it comes to customer service and nine out of the 10 companies that made it to this year’s shame list are repeat offenders!
Once again, the coveted number one worst customer service spot was reserved for AOL. The rest of the shame awards go to:
#2 Comcast
#3 Sprint
#4 Capital One
#5 Time Warner Cable
#6 HSBC
#7 Qwest
#8 Abercrombie and Fitch
#9 Bank of America
#10 Citigroup
On the bright side, some companies are satisfying consumers, especially low-cost entertainment and bulk food companies that provide great value in this economic climate. The number one Hall of Fame spot is awarded to USAA and the second to Trader Joe’s.
To check out the entire Hall of Shame list, visit:
http://articles.moneycentral.msn.com/SmartSpending/ConsumerActionGuide/HowCompaniesWereRanked.aspx
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